Support and protection
Taking a break, self-excluding, and getting help
Asking for support is a practical step, not a failure. If gaming affects your finances, mood, relationships, work, or sleep, act now rather than waiting for the situation to become worse.
Short-term break
Use a cooling-off period when you need space
A cooling-off period can help when you feel frustrated, tempted to chase losses, or unable to finish a session at the planned time. During the break, avoid watching betting content, discussing tips, or keeping easy access to deposit funds. Spend the time on ordinary routines such as sleep, exercise, work, meals, and conversations with people you trust.
Do not judge the break by whether you still feel an urge to play on the first day. The purpose is to interrupt the immediate cycle and create enough distance for clearer decisions. If the urge remains strong or you attempt to bypass the break, a longer self-exclusion may be more suitable.
Stronger protection
Request self-exclusion when limits are not enough
Self-exclusion restricts account access for a selected period or longer. It is appropriate when normal limits, reminders, and short breaks have not worked. Contact support@jilliace.net from your registered email and clearly request self-exclusion. State the period you need and ask for confirmation when the restriction is active.
Once excluded, do not create another jilliace account, use another person's account, or ask someone else to place wagers for you. Tell a trusted person about the decision, review access to GCash, Maya, online banking, and cards, and consider professional counselling if urges remain difficult to manage.
Supporting someone else
How family and friends can help
If you are concerned about someone, choose a calm time to talk. Describe specific changes you have noticed instead of blaming or shaming them. For example, mention missed bills, repeated borrowing, lack of sleep, secrecy, or sudden mood changes. Listen carefully and encourage practical action.
- Do not lend money that may be used for gaming or repay gambling-related debt without a wider plan.
- Encourage the person to review account history and request limits or self-exclusion.
- Help protect shared household funds and keep essential bills prioritised.
- Suggest speaking with a qualified mental health or financial professional.
- Take threats of self-harm or harm to others seriously and contact local emergency services immediately.
Young people
Prevent underage access to jilliace
jilliace is for eligible adults aged 21 and above. Parents and guardians should not share account credentials, saved payment details, identity documents, or unlocked devices with minors. Log out after every session, use a strong password, and keep one-time verification codes private.
Do not ask a young person to check odds, select games, or place a bet on your behalf. Gaming should never be presented to children as an easy way to earn money. If you believe a minor has accessed a jilliace account, stop activity and report the concern to support@jilliace.net promptly.